FAQs and Box Office Policies

Where is the box office?
The TBA Box Office is located at PICA. Our address is 15 NE Hancock.
Is there a service charge on tickets and passes?
Ticket and service fees are set by Patron Ticket Services and are collected on all credit card orders processed online, by phone, and in-person. There is no service charge for payments made by cash or check.
Can I share my pass?
Passes are non-transferable. Your name will be marked on your pass and you will be required to show ID with your pass at each venue.
What if I forget my pass?
You must purchase a ticket at the door.
What if I lose my pass?
Contact the box office immediately and we will help reissue a new pass.
What if I arrive late for a show?
As a general rule, there is no late seating. All shows begin promptly as listed. You must check in no later than 15 minutes before curtain to ensure seating, even with a pass reservation or pre-purchased individual ticket. At 15 minutes prior to curtain, any unclaimed seats will be opened up for individual ticket sales at the door.
If I buy a ticket, does my child get in for free?
Yes, your child may attend for free if they can sit on your lap. Otherwise, you will need to purchase an additional ticket. Additionally, while we welcome children and babies. Please note that we may have to ask you to wait in the lobby if there is any disturbance to the live performance.
Which shows are appropriate for children? Can I bring my family?
PICA supports freedom of speech for artists and the audiences’ right to choose what to see and hear. Due to the nature of live performance, we cannot pre-screen all works for content. However, if you have specific concerns or questions, our Box Office staff can offer suggestions on shows. Young people are welcome at all shows that are not 21+ at their parents’ discretion.
Can you refund or exchange my ticket?
All ticket and pass sales are final. There are no refunds or exchanges.
Do I have to make a reservation if I have a pass?
Yes, reservations are required for most performances at every pass level. You will make your reservations when purchasing your pass. Some performances are housed in limited-capacity venues. To ensure that our pass holders have the best experience possible, reservations help us better anticipate audiences for each performance. For more information, contact the Box Office.