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PICA is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status. PICA values perspectives, voices, and insights from people of diverse cultural backgrounds. PICA is committed to building a culturally diverse staff and we strongly encourage applications from LGBTQ and people of color candidates. Individuals with disabilities and veterans are also encouraged to apply.

For information about internship opportunities with PICA, please scroll to the bottom of the page. Please note: PICA internships are unpaid, but we are happy to arrange for academic credit and contracts as well as benefits associated our annual TBA Festival, occurring each year during early September.


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TBA:17 BOX OFFICE SUPERVISOR

Reports to TBA Box Office Manager, Special Event + Earned Income Manager
Manages TBA Box Office Assistants and Volunteers
Contract Rate $1500
Hours Part-time; approximately 20 hours per week for 6 weeks, you will be expected to work flexibly around duties, including evenings and weekends
Contract Fixed term for approximately 6 weeks from mid-August to mid-September, including training

Overview: PICA seeks to hire two Box Office Supervisors to support the TBA Box Office Manager and to work in collaboration with the Special Event and Earned Income Manager as well as the TBA Front of House Staff, on all activities related to Box Office and customer facing responsibilities throughout the Time-Based Art Festival (TBA), which this year runs September 7-17, 2017, to ensure exceptional customer service. In conjunction with the TBA Box Office Manager, these positions are collectively responsible for a team of approximately six Box Office Assistants and, together, oversee the successful running of Box Office systems, protocols and procedures at TBA/PICA Central and all performance venues throughout the festival. The Box Office team is often the first point of contact that any member of the public has with our organization during TBA. Consequently, it is imperative that the Box Office and Front of House teams create a warm, welcoming and professional atmosphere for all patrons. The Box Office and Front of House Supervisors are responsible for imparting a sense of collaboration amongst their team(s) and demonstrating excellent and replicable customer service to those they work alongside.

Responsibilities include but are not limited to the following:

Main Responsibilities Prior to TBA:
Attend individual and/or group training sessions to ensure you are confident, comfortable and capable of fulfilling this role
Meet with the Special Event + Earned Income Manager and the TBA Box Office Manager to review Box Office procedures, protocols and systems e.g. Pass/ticket sales and reservations, group sales, discounted and comp tickets/passes, Box Office reports, cash-handling, distributing and returning Box Office supplies and resources to the necessary staff and venues, etc.
Assist the Special Event + Earned Income Manager and the TBA Box Office Manager with the training and scheduling of Box Office Assistants
Meet with the Special Event + Earned Income Manager, TBA Box Office Manager and TBA Front of House Manager to review customer experience initiatives and patron procedures e.g. Pass/ticket information, merchandise and membership sales, venue capacities and sales reports, latecomers policies, Box Office/Front of House infrastructure, etc.
Collaborate with the TBA Box Office Manager on potential Box Office Volunteer needs throughout the festival and assist with training of such individuals
Help with ordering Box Office supplies, setting up necessary equipment and ensuring infrastructure functions effectively and efficiently for patron ease and staff success
In conjunction with the TBA Box Office Manager, oversee/manage day-to-day operations at TBA/PICA Central including advance phone, online and in-person sales/reservations, daily income, sales and reservation reports and financial reconciliation of cash, checks and card purchases/donations, preparation of will-call tickets/passes, merchandise and membership sales, data entry and tracking of any and all financial transactions in the PICA Salesforce database, etc.
Provide exceptional customer service and information to patrons, industry colleagues, artists, volunteers and staff, trouble-shooting, as needed, in a proficient, courteous and practical manner

Main Responsibilities During TBA:
Effectively oversee, manage and lead Box Office Assistants and Volunteers, delegating appropriate tasks and ensuring the team is supported and empowered to be successful
In conjunction with the TBA Box Office Manager, continue to oversee/manage day-to-day operations at TBA/PICA Central including phone, online and in-person sales/reservations, daily income, sales and reservation reports and financial reconciliation of cash, checks and card purchases/donations, preparation of will-call tickets/passes, merchandise and membership sales, data entry and tracking of any and all financial transactions in the PICA Salesforce database, etc.
Together with the TBA Box Office Manager prepare and/or collect supplies, equipment and infrastructure needed for each performance venue on a daily basis e.g. Starting cash and cash box, laptop and charger, pens, paper and other stationary, will-call tickets, sales reports, pass/ticket reservation lists, financial reconciliation reports, audience surveys, marketing collateral, etc.
Implement, adhere to and manage all Box Office procedures, protocols and systems as outlined by TBA Box Office Manager and TBA Front of House Manager, where applicable
Ensure that all patrons are treated with respect, have a positive experience and receive excellent and efficient customer service
Troubleshoot any issues that may arise with Box Office Assistants, Volunteers, procedures and/or audiences in a professional, reasonable and solution-oriented manner
Represent PICA at assigned venues, upholding company standards
Maintain regular communication with entire Box Office team and, if applicable, TBA Front of House Staff, regarding any changes to shifts, schedules and/or any other specific information relating to patrons, sales or procedures at each performance venue
Ensure all Box Office reports and documentation are completed correctly and accurately before being returned to the TBA Box Office Manager and/or PICA Central
Complete and submit timesheets to TBA Box Office Manager in a timely manner

Main Responsibilities After TBA:
Return all Box Office materials to PICA immediately following the close of the festival
Assist Special Event + Earned Income Manager and TBA Box Office Manager with Box Office reconciliation including patron information, ticket/pass sales and income reports

Qualifications: These roles require organized, methodical and data/detail-oriented individuals who are confident in helping to implement and manage administrative and personnel systems. To be successful in these positions it is essential to have extensive experience in box office, financial reconciliation and donor management software systems such as Salesforce, Patron Manager, Tesitura and/or Spektrix. Comfort working with Mac OS or PC, Google Drive applications, and Microsoft Office, in particular Excel, is also required. The Box Office Supervisors’ will need to be reliable, self-assured and personable, familiar with box office, customer service and/or customer facing roles, preferably within the arts. The successful candidates will be able to manage small teams of Box Office Assistants and Volunteers, remain calm under pressure and multitask. Strong communication, negotiation and conflict resolution skills are strongly desired. Being able to work independently as well as part of a diverse team is essential.

PICA is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status. PICA values perspectives, voices, and insights from people of diverse cultural backgrounds. PICA is committed to building a culturally diverse staff and we strongly encourage applications from LGBTQ and people of color candidates. Individuals with disabilities and veterans are also encouraged to apply.

To Apply: Email resume and cover letter to Sophie May Hook, Special Event + Earned Income Manager, at [email protected] by June 30, 2017. Top candidates will be contacted for interviews.

TBA:17 BOX OFFICE ASSISTANT

Reports to TBA Box Office Supervisors’, TBA Box Office Manager, Special Event + Earned Income Manager
Hourly Rate $12.50 per hour
Hours Part-time; casual hours dependent on availability, you will be expected to work flexibly around duties, including evenings and weekends
Contract Fixed term for approximately 4 weeks from mid-August to mid-September, including training

Overview: PICA seeks to hire approximately six Box Office Assistants to support the TBA Box Office Manager and TBA Box Office Supervisors’. TBA Box Office Assistants will also work in collaboration with the Special Event and Earned Income Manager as well as the TBA Front of House Staff, on all activities related to Box Office and customer facing responsibilities throughout the Time-Based Art Festival (TBA), which this year runs September 7-17, 2017, to ensure exceptional customer service. In conjunction with the TBA Box Office leadership team, these positions may be responsible for individual and/or small teams of volunteers. Together, these positions oversee the successful running of Box Office systems, protocols and procedures at TBA/PICA Central and all performance venues throughout the festival. The Box Office team is often the first point of contact that any member of the public has with our organization during TBA. Consequently, it is imperative that the Box Office and Front of House teams create a warm, welcoming and professional atmosphere for all patrons. The Box Office Assistants are responsible for cultivating a sense of collaboration amongst their team(s) and demonstrating excellent and replicable customer service to those they work alongside.

Responsibilities include but are not limited to the following:

Main Responsibilities Prior to TBA:
Attend individual and/or group training sessions to ensure you are confident, comfortable and capable of fulfilling this role
Meet with the TBA Box Office leadership team to review Box Office procedures, protocols and systems e.g. Pass/ticket sales and reservations, group sales, discounted and comp tickets/passes, cash-handling, distributing and returning Box Office supplies and resources to the necessary staff and venues, etc.
Meet with the TBA Box Office leadership team and TBA Front of House Manager to review customer experience initiatives and patron procedures e.g. Pass/ticket information, merchandise and membership sales, venue capacities, latecomer policies, Box Office/Front of House infrastructure, etc.
As delegated by the TBA Box Office leadership team, support the day-to-day operations at TBA/PICA Central including advance phone, online and in-person sales/reservations, preparation of will-call tickets/passes, merchandise and membership sales, etc.
Provide exceptional customer service and information to patrons, industry colleagues, artists, volunteers and staff, trouble-shooting, as needed, in a proficient, courteous and practical manner and/or seeking support from the TBA Box Office leadership team

Main Responsibilities During TBA:
Implement and adhere to all Box Office procedures, protocols and systems as outlined by TBA Box Office Manager and TBA Front of House Manager, where applicable
Advise the TBA Box Office leadership team on potential Box Office Volunteer needs throughout the festival and assist with training of such individuals, if needed
Inform TBA Box Office leadership team of any supplies, equipment or resource needs to ensure infrastructure functions effectively and efficiently for patron ease and staff success
In conjunction with the TBA Box Office leadership team, continue to support day-to-day operations at TBA/PICA Central including phone, online and in-person sales/reservations, preparation of will-call tickets/passes, merchandise and membership sales, etc.
Together with the TBA Box Office leadership team prepare and/or collect supplies, equipment and infrastructure needed for each performance venue on a daily basis e.g. Starting cash and cash box, laptop and charger, pens, paper and other stationary, will-call tickets, sales reports, pass/ticket reservation lists, financial reconciliation reports, audience surveys, marketing collateral, etc.
Ensure that all patrons are treated with respect, have a positive experience and receive excellent and efficient customer service
Troubleshoot any issues that may arise with Box Office procedures and/or audiences in a professional, reasonable and solution-oriented manner
Represent PICA at assigned venues, upholding company standards
Maintain regular communication with TBA Box Office leadership team and, if applicable, TBA Front of House Staff, regarding any changes to shifts, schedules and/or any other specific information relating to patrons, sales or procedures at each performance venue
Ensure all Box Office reports and documentation are completed correctly and accurately before being returned to a member of the TBA Box Office leadership team and/or PICA Central
Complete and submit timesheets to TBA Box Office Manager in a timely manner

Main Responsibilities After TBA:
Return all Box Office materials to PICA immediately following the close of the festival
Assist Special Event + Earned Income Manager and TBA Box Office Manager with Box Office reconciliation, if needed

Qualifications: These roles require organized, methodical and data/detail-oriented individuals who are able to follow administrative and personnel systems. To be successful in these positions it is desirable to have experience in box office, financial reconciliation and donor management software systems such as Salesforce, Patron Manager, Tesitura and/or Spektrix. Comfort working with Mac OS or PC, Google Drive applications, and Microsoft Office, in particular Excel, is also a plus. The Box Office Assistants’ will need to be reliable, personable and efficient, familiar with box office, customer service and/or customer facing roles, preferably within the arts. The successful candidates will be able to work well as part of a diverse team, remain calm under pressure and multitask. Strong communication, written and oral, as well as interpersonal skills are essential.

PICA is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status. PICA values perspectives, voices, and insights from people of diverse cultural backgrounds. PICA is committed to building a culturally diverse staff and we strongly encourage applications from LGBTQ and people of color candidates. Individuals with disabilities and veterans are also encouraged to apply.

To Apply: Email resume and cover letter to Sophie May Hook, Special Event + Earned Income Manager, at [email protected] by June 30, 2017. Top candidates will be contacted for interviews.

TBA:17 FRONT OF HOUSE SUPERVISOR

Reports to TBA Front of House Manager, Special Event + Earned Income Manager
Hourly Rate $12.50 per hour
Hours Part-time; casual hours dependent on availability, you will be expected to work flexibly around duties, including evenings
and weekends
Contract Fixed term for approximately 4 weeks from mid-August to mid-September, including training

Overview: PICA seeks to hire approximately eight Front of House Supervisors to support the TBA Front of House Manager and to work in collaboration with the Special Event and Earned Income Manager as well as the TBA Box Office Staff, on all activities related to customer facing responsibilities throughout the Time-Based Art Festival (TBA), which this year runs September 7-17, 2017, to ensure exceptional customer service. These positions are responsible for small teams of volunteers who support the Front of House Supervisors in overseeing the successful running of Front of House initiatives and procedures at performance venues throughout TBA. The Front of House team is often the first point of contact that any member of the public has with our organization during the festival. Consequently, it is imperative that the Front of House and Box Office teams create a warm, welcoming and professional atmosphere for all patrons. The Front of House and Box Office Supervisors are responsible for imparting a sense of collaboration amongst their team(s) and demonstrating excellent and replicable customer service to those they work alongside.

Responsibilities include but are not limited to the following:

Main Responsibilities Prior to TBA:
Attend individual and/or group training sessions to ensure you are confident, comfortable and capable to fulfill this role
Meet with the Special Event + Earned Income Manager and TBA Front of House Manager to review Front of House procedures, protocols and systems e.g. Front of House reports, audience surveys, collecting and returning Front of House supplies and resources, etc.
Meet with the Special Event + Earned Income Manager, TBA Front of House Manager and TBA Box Office Manager to review customer experience initiatives and patron procedures e.g. Pass/ticket information, merchandise and membership sales, venue capacities, latecomers policies, Box Office/Front of House infrastructure, etc.
Main Responsibilities During TBA:
Effectively oversee, manage and lead Front of House Volunteers, delegating appropriate tasks and ensuring the team is supported and empowered to be successful
Advise the TBA Front of House Manager on potential Front of House Volunteer needs throughout the festival and assist with training of such individuals
Implement, adhere to and manage all Front of House procedures, protocols and systems as outlined by TBA Front of House Manager and the TBA Box Office Manager, where applicable
Work and communicate with TBA Production and Venue Staff to ensure performances start on-time, are following health and safety procedures and stay on schedule
Inform TBA Front of House Manager of any supplies, equipment or resource needs to ensure infrastructure functions effectively and efficiently for patron ease and staff success
In conjunction with the TBA Front of House Manager prepare and/or collect supplies, equipment and infrastructure needed for each performance venue on a daily basis e.g. Front of House reports, pens, paper and other stationary, audience surveys, marketing collateral, etc.
Ensure that all patrons are treated with respect, have a positive experience and receive excellent and efficient customer service
Troubleshoot any issues that may arise with Front of House Volunteers, procedures and/or audiences in a professional, reasonable and solution-oriented manner
Represent PICA at assigned venues, upholding company standards
Maintain regular communication with TBA Front of House Manager and, if applicable, TBA Box Office Staff, regarding any changes to shifts, schedules and/or run-of-show at each performance venue
Ensure PICA audience surveys are distributed prior to and collected after each performance before being returned to the TBA Front of House Manager and/or PICA Central
Ensure all Front of House reports and documentation are completed correctly and accurately before being returned to the TBA Front of House Manager and/or PICA Central
Complete and submit timesheets to TBA Front of House Manager in a timely manner

Main Responsibilities After TBA:
Return all Front of House materials to PICA immediately following the close of the festival
Assist Special Event + Earned Income Manager and TBA Front of House Manager with Front of House reconciliation, if needed

Qualifications: These roles require reliable, confident and flexible individuals with extensive experience in front of house, customer service and/or customer facing roles, preferably within the arts, who can manage a team of volunteers, remain calm under pressure and multitask. Strong communication, negotiation and conflict resolution skills are necessary to be successful. The Front of House Supervisors’ will need to be personable, organized and detail-oriented, helping to implement and manage administrative and personnel systems. Being able to work as part of a diverse team is essential.

PICA is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status. PICA values perspectives, voices, and insights from people of diverse cultural backgrounds. PICA is committed to building a culturally diverse staff and we strongly encourage applications from LGBTQ and people of color candidates. Individuals with disabilities and veterans are also encouraged to apply.

To Apply: Email resume and cover letter to Sophie May Hook, Special Event + Earned Income Manager, at [email protected] by June 30, 2017. Top candidates will be contacted for interviews.

INTERNSHIPS

About Interning with PICA

Are you a current student seeking professional experience with a nonprofit arts organization? Starting a new career in arts management and administration? Our interns work closely with PICA staff on all aspects of programming and operations, contributing to our small team while gaining an insider’s perspective on everything from marketing to development to curation.

We expect each intern to identify and carry out independent projects in addition to assisting staff with general duties. All interns are expected to demonstrate an appreciation for and understanding of contemporary art.

PICA internships are unpaid. Interns receive a PICA membership and free admission to programs and special events. While PICA cannot provide housing, travel, or monetary compensation for interns, we are happy to work with your educational institution to arrange for course credit.

PICA is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status. PICA values perspectives, voices, and insights from people of diverse cultural backgrounds. PICA is committed to building a culturally diverse staff and we strongly encourage applications from LGBTQ and people of color candidates. Individuals with disabilities and veterans are also encouraged to apply.

PICA’s internship program runs seasonally. For general questions, please email Roya Amirsoleymani, Director of Community Engagement, at [email protected].

MARKETING INTERNS (1-2)

Overview: Marketing summer interns support the Communications Director with projects and initiatives in marketing TBA performances, visual art, and THE WORKS; community and group sales outreach; and expansion of local audiences for the 15th-annual Time-Based Art Festival (TBA), which this year runs September 7-17, 2017. Interns must be available in August and September to support production of the TBA Festival.

Responsibilities: Tasks might include: contributing to a TBA marketing plan; building calendars and timelines for marketing initiatives, and helping to coordinate and execute such programs; researching, identifying, and initiating communication with potential new marketing partners, including grassroots groups, nonprofit organizations, artist collectives, and academic institutions; drafting copy for advertisements; creating discount codes for community groups and partner organizations in our database (training provided); drafting content for partner organizations to cross-promote TBA; writing email newsletters; writing copy for marketing materials; some social media strategy and support; set-up and break-down of influencer events; distribution of marketing materials; some administrative support and data entry corresponding to above. PICA is open to discussing ideas for individual projects tailored to specific interests and learning goals.

Qualifications: Must be highly organized, reliable, detail-oriented, and possess excellent written and oral communication and strong interpersonal skills. Sensitivity to and appreciation of diverse cultures and identities is a must. Ability to work well in collaborative and team settings is crucial. Comfort working with Mac OS or PC; Google Drive applications; social media; and Microsoft Word, Excel, and PowerPoint is required, as are basic internet research skills. This internship is ideal for those with an academic background and professional interest in marketing, arts programming, and administration, public engagement in the arts, arts education, or nonprofit management. An appreciation and understanding of contemporary art is expected.

Start Date: By or around mid-June

End Date: September 17 or later

Hours: 16+ hours per week depending on availability; flexible schedule. It is highly recommended that interns preserve time in their schedule and the majority of their availability for the TBA Festival and its lead-up period (mid-August to mid-September).

Application: Email a resume and cover letter to Kirsten Saladow, Communications Director, at [email protected] by May 22, 2017. Top candidates will be contacted for interviews.