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PICA is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, citizenship, disability, or veteran status. PICA values perspectives, voices, and insights from people of diverse backgrounds and is committed to building a culturally diverse staff. We strongly encourage applications from people of color, people with disabilities, LGBTQ candidates and others who are underrepresented in the arts and culture sector.

For information about internship opportunities with PICA, please scroll to the bottom of the page. Please note: PICA internships are unpaid, but we are happy to arrange for academic credit and contracts as well as benefits associated our annual TBA Festival, occurring each year during early September.

TBA Festival Copy Editor

Classification: Temporary, part-time, non-exempt. Fixed term, approx. 10 weeks.

Start Date: July 10, 2018

End Date: September 16, 2018

Schedule: Hours vary, with heavy workload in July and August, decreased hours leading up to and during TBA Festival (Sept 6-16). In sum, approx. 10-15 hrs/wk for 8 weeks of the work period, and 2-5 hrs/wk for 2 weeks of the period. Weekend and evening hours required. Exact schedule to be determined with supervisor.

Compensation: $1,800.00

Training: To be provided in the first week of employment.

Supervisor: Director of Communications

Application Deadline: Please send resume and maximum one-page cover letter by Friday, June 22, 5:00 PM via email to Kirsten Saladow, Director of Communications, at [email protected] Resume must be a separate attachment, cover letter can be attached or in body of email. Qualified applicants should be prepared for an interview during the week of June 25.

Overview:

The Portland Institute for Contemporary Art (PICA) seeks a Copy Editor for the 16th annual Time-Based Art Festival (TBA), an internationally renowned ten-day festival of contemporary and experimental dance, theatre, music, film/video, visual art, new media, and educational and public programs. This year, TBA runs September 6-16, 2018. PICA seeks a Copy Editor on a temporary, part-time basis to be the lead on editing all festival materials including TBA festival catalogue, TBA website, TBA press releases, and other printed and digital materials. Additionally, the copy editor will route materials through staff for edits. Please note that hours are heavier in the beginning of the work period.

Responsibilities include but are not limited to:

Copy edit all materials related to TBA
Coordinate routing materials through all relevant PICA and TBA staff
Work with Director of Communications and Graphic Designer to ensure all copy edits are made
Execute quick turnaround times on all materials
Correspond with staff to ensure they are adhering with deadlines
Make website edits as needed – familiarity with WordPress is required
Create TBA style guide as a reference

Qualifications:

We encourage applications from candidates who:

This position requires meticulous attention to detail, strict adherence to deadlines, and fluency in AP style.

Are reliable, dependable, and flexible.
Are enthusiastic and enjoy working with teams to reach goals.
Are comfortable working both independently and in diverse groups.
Thrive in a fast-paced, creative, interactive, and social environment.
Demonstrate strong interpersonal skills and a desire to work with people.
Are confident thinking on their feet and problem-solving in the moment.
Possess excellent communication skills via phone, email, and in-person.
Are skilled with administrative tasks such as calendaring/scheduling, emails, spreadsheets, and data entry (some training provided).
Are familiar with using programs like MS Word/Excel/PowerPoint, WordPress and Google apps (Gmail, Docs, Sheets, Calendar, Slides).
Are excited to interface with artists, community members, and PICA staff.
Are passionate about equity, diversity, and inclusion in art and community.

Work experience in one or more of the following areas is preferred but not required: journalism; editing; marketing; copywriting; public relations. Comfort using InDesign to make copy edits is preferred, but not required.

Bachelor’s degree or equivalent employment/work experience preferred.

Interest in and appreciation for contemporary art is expected.

PICA is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status. PICA values perspectives, voices, and insights from people of diverse cultural backgrounds. We are committed to building a culturally diverse staff and strongly encourage applications from Black, Indigenous, and POC candidates; members of the LGBTQ+ community; people with disabilities; veterans; and other individuals who are historically underrepresented in the arts and culture sector.
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TBA Festival Production Designer

Classification: Temporary, part-time, non-exempt. Fixed term, approx. 12 weeks.

Start Date: Tuesday, July 10, 2018

End Date: Monday, October 01, 2018

Schedule: Hours vary – expect increased hours around print deadlines as well as increased hours the week before the TBA festival as well as during the festival. Hours will range from approx. 24 hrs/wk for the majority of the work period, and 32 hrs/wk for 2 weeks of the period. Weekend and evening hours required, especially during Festival. Exact schedule to be determined with supervisor.

Compensation: $6,000.00 ($500.00 per week for 12 weeks)

Training: To be provided in the first week of employment.

Supervisor: Director of Communications

Application Deadline: Please send resume, online portfolio (if you have one), three work samples (in lieu of an online portfolio), and maximum one-page cover letter by Friday, June 22, 5:00 PM via email to Kirsten Saladow, Director of Communications, at [email protected] Resume must be a separate attachment, cover letter can be attached or in body of email.

Overview:

The Portland Institute for Contemporary Art (PICA) seeks a Production Designer for the 16th annual Time-Based Art Festival (TBA), an internationally renowned ten-day festival of contemporary and experimental dance, theatre, music, film/video, visual art, new media, and educational and public programs. This year, TBA runs September 6-16, 2018. PICA seeks a Production Designer on a temporary, part-time basis to design print materials for TBA, design digital assets for TBA, update PICA’s website, work with various printers, copy edit materials, assist PICA’s Graphic Designer on projects, resize and edit images, execute wayfinding for the Festival, and manage design needs leading up, during, and immediately following the Festival. plan for, promote, recruit, manage, and evaluate volunteer needs leading up, during, and immediately following the Festival.

Responsibilities include but are not limited to:

Meet one-on-one with PICA’s Director of Communications and Graphic Designer on a regular basis to access overall needs for the TBA Festival
Follow both PICA’s and TBA Festival style guide in all materials as well as ensure all Festival partners are following our style guide
Take the lead on producing a variety of different design materials – from our TBA Performance Program to Web site banners
Work directly with several different printers to get competitive quotes and execute lightening fast turnaround times
Work directly with the TBA Copy Editor to make copy edits to both web and print materials
Edit photos for clarity and size
Brainstorm and create compelling social media content for a variety of campaigns
Brainstorm and create compelling print ad content for a variety of campaigns
Work with several organizations to provide them with TBA promotional assets that serve their audiences
Help manage production schedule and deadlines on multiple deliverables
Work with Director of Communications to ensure designed materials reflect PICA’s values and commitment to diversity and inclusion
Work with TBA Volunteer coordinator to recruit and manage volunteers to distribute TBA materials
Manage multiple projects at once
Take the lead on the details – including designing event signage, tickets, passes, menus, and more

Qualifications:

This position requires production design experience and proficiency in Adobe Suite (Adobe Creative Cloud). This contract position also requires a personal laptop computer that can run Creative Cloud.

We encourage applications from candidates who:

Are reliable, dependable, and flexible.
Are enthusiastic and enjoy working with teams to reach goals.
Are comfortable working both independently and in diverse groups.
Thrive in a fast-paced, creative, interactive, and social environment.
Demonstrate strong interpersonal skills and a desire to work with people.
Are confident thinking on their feet and problem-solving in the moment.
Possess excellent communication skills via phone, email, and in-person.
Are comfortable with light public speaking responsibilities.
Are skilled with administrative tasks such as calendaring/scheduling, emails, spreadsheets, and data entry (some training provided).
Are familiar with using programs like WordPress, Emma, Instagram, Twitter, Facebook, Pinterest, MS Word/Excel/PowerPoint and Google apps (Gmail, Docs, Sheets, Calendar, Slides).
Are excited to interface with artists, community members, and PICA staff.
Are passionate about equity, diversity, and inclusion in art and community.

Work experience in one or more of the following areas is required: graphic design

Bachelor’s degree or equivalent employment/work experience preferred.

Interest in and appreciation for contemporary art is expected.

PICA is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status. PICA values perspectives, voices, and insights from people of diverse cultural backgrounds. We are committed to building a culturally diverse staff and strongly encourage applications from Black, Indigenous, and POC candidates; members of the LGBTQ+ community; people with disabilities; veterans; and other individuals who are historically underrepresented in the arts and culture sector.

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TBA:18 Box Office Assistant

Responsible to: TBA Box Office Supervisors’, TBA Box Office Manager, Special Event + Earned Income Manager

Responsible for: TBA Volunteers and Patrons

Rate: $12.50 per hour

Hours: Part-time; casual hours dependent on availability, you will be expected to work flexibly around duties, including evenings and weekends

Contract: Fixed term for approximately 8 weeks from mid-July to mid-September, including training

Overview: PICA seeks to hire approximately four Box Office Assistants to support the TBA Box Office Manager and TBA Box Office Supervisors’. TBA Box Office Assistants will also work in collaboration with the Special Event and Earned Income Manager as well as the TBA Front of House Staff, on all activities related to Box Office and customer facing responsibilities throughout the Time-Based Art Festival (TBA), which this year runs September 6-16, 2018, to ensure exceptional customer service. In conjunction with the TBA Box Office leadership team, these positions may be responsible for individual and/or small teams of volunteers. Together, these positions oversee the successful running of Box Office systems, protocols and procedures at TBA/PICA Central and all performance venues throughout the festival. The Box Office team is often the first point of contact that any member of the public has with our organization during TBA. Consequently, it is imperative that the Box Office and Front of House teams create a warm, welcoming and professional atmosphere for all patrons. The Box Office Assistants are responsible for cultivating a sense of collaboration amongst their team(s) and demonstrating excellent and replicable customer service to those they work alongside.

Responsibilities include but are not limited to the following:

Main Responsibilities Prior to TBA:

Attend individual and/or group training sessions to ensure you are confident, comfortable and capable to fulfill this role
Meet with the TBA Box Office leadership team to review Box Office procedures, protocols and systems e.g. Pass/ticket sales and reservations, group sales, discounted and comp tickets/passes, cash-handling, distributing and returning Box Office supplies and resources to the necessary staff and venues, etc.
Meet with the TBA Box Office leadership team and TBA Front of House Manager to review customer experience initiatives and patron procedures e.g. Pass/ticket information, merchandise and membership sales, venue capacities, latecomer policies, Box Office/Front of House infrastructure, etc.
As delegated by the TBA Box Office leadership team, support the day-to-day operations at TBA/PICA Central including advance phone, online and in-person sales/reservations, preparation of will-call tickets/passes, merchandise and membership sales, etc.
Provide exceptional customer service and information to patrons, industry colleagues, artists, volunteers and staff, trouble-shooting, as needed, in a proficient, courteous and practical manner and/or seeking support from the TBA Box Office leadership team

Main Responsibilities During TBA:

Implement and adhere to all Box Office procedures, protocols and systems as outlined by TBA Box Office Manager and TBA Front of House Manager, where applicable
Advise the TBA Box Office leadership team on potential Box Office Volunteer needs throughout the festival and assist with training of such individuals, if needed
Inform TBA Box Office leadership team of any supplies, equipment or resource needs to ensure infrastructure functions effectively and efficiently for patron ease and staff success
In conjunction with the TBA Box Office leadership team, continue to support day-to-day operations at TBA/PICA Central including phone, online and in-person sales/reservations, preparation of will-call tickets/passes, merchandise and membership sales, etc.
Together with the TBA Box Office leadership team prepare and/or collect supplies, equipment and infrastructure needed for each performance venue on a daily basis e.g. Starting cash and cash box, laptop and charger, pens, paper and other stationary, will-call tickets, sales reports, pass/ticket reservation lists, financial reconciliation reports, audience surveys, marketing collateral, etc.
Ensure that all patrons are treated with respect, have a positive experience and receive excellent and efficient customer service
Troubleshoot any issues that may arise with Box Office procedures and/or audiences in a professional, reasonable and solution-oriented manner
Represent PICA at assigned venues, upholding company standards
Maintain regular communication with TBA Box Office leadership team and, if applicable, TBA Front of House Staff, regarding any changes to shifts, schedules and/or any other specific information relating to patrons, sales or procedures at each performance venue
Ensure all Box Office reports and documentation are completed correctly and accurately before being returned to a member of the TBA Box Office leadership team and/or PICA Central
Complete and submit timesheets to TBA Box Office Manager in a timely manner

Main Responsibilities After TBA:

Return all Box Office materials to PICA immediately following the close of the festival
Assist Special Event + Earned Income Manager and TBA Box Office Manager with Box Office reconciliation, if needed

Qualifications:

These roles require organized, methodical and data/detail-oriented individuals who are able to follow administrative and personnel systems. To be successful in these positions it is desirable to have experience in box office, financial reconciliation and donor management software systems such as Salesforce, Patron Manager, Tesitura and/or Spektrix. Comfort working with Mac OS or PC, Google Drive applications, and Microsoft Office, in particular Excel, is also a plus.

The Box Office Assistants’ will need to be reliable, personable and efficient, familiar with box office, customer service and/or customer facing roles, preferably within the arts. The successful candidates will be able to work well as part of a diverse team, remain calm under pressure and multitask. Strong communication, written and oral, as well as interpersonal skills are essential.

To Apply: Email resume and cover letter to Sophie May Hook, Special Event + Earned Income Manager, at [email protected] by June 24, 2018. Top candidates will be contacted for interviews.

PICA is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status. PICA values perspectives, voices, and insights from people of diverse cultural backgrounds. PICA is committed to building a culturally diverse staff and we strongly encourage applications from LGBTQ and people of color candidates. Individuals with disabilities and veterans are also encouraged to apply.

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TBA:18 Box Office Supervisor

Responsible to: TBA Box Office Manager, Special Event + Earned Income Manager

Responsible for: TBA Box Office Assistants and Volunteers

Compensation: $1620

Hours: Part-time; approximately 10 hours per week for 6 weeks and 20 hours per week for 3 weeks, you will be expected to work flexibly around duties, including evenings
and weekends

Contract: Fixed term for approximately 9 weeks from mid-July to mid-September, including training

Overview: PICA seeks to hire two Box Office Supervisors to support the TBA Box Office Manager and to work in collaboration with the Special Event and Earned Income Manager as well as the TBA Front of House Staff, on all activities related to Box Office and customer facing responsibilities throughout the Time-Based Art Festival (TBA), which this year runs September 6-16, 2018, to ensure exceptional customer service. In conjunction with the TBA Box Office Manager, these positions are collectively responsible for a team of approximately six Box Office Assistants and, together, oversee the successful running of Box Office systems, protocols and procedures at TBA/PICA Central and all performance venues throughout the festival. The Box Office team is often the first point of contact that any member of the public has with our organization during TBA. Consequently, it is imperative that the Box Office and Front of House teams create a warm, welcoming and professional atmosphere for all patrons. The Box Office and Front of House Supervisors are responsible for imparting a sense of collaboration amongst their team(s) and demonstrating excellent and replicable customer service to those they work alongside.

Responsibilities include but are not limited to the following:

Main Responsibilities Prior to TBA:

Attend individual and/or group training sessions to ensure you are confident, comfortable and capable to fulfill this role
Meet with the Special Event + Earned Income Manager and the TBA Box Office Manager to review Box Office procedures, protocols and systems e.g. Pass/ticket sales and reservations, group sales, discounted and comp tickets/passes, Box Office reports, cash-handling, distributing and returning Box Office supplies and resources to the necessary staff and venues, etc.
Assist the Special Event + Earned Income Manager and the TBA Box Office Manager with the training and scheduling of Box Office Assistants
Meet with the Special Event + Earned Income Manager, TBA Box Office Manager and TBA Front of House Manager to review customer experience initiatives and patron procedures e.g. Pass/ticket information, merchandise and membership sales, venue capacities and sales reports, latecomers policies, Box Office/Front of House infrastructure, etc.
Collaborate with the TBA Box Office Manager on potential Box Office Volunteer needs throughout the festival and assist with training of such individuals
Help with ordering Box Office supplies, setting up necessary equipment and ensuring infrastructure functions effectively and efficiently for patron ease and staff success
In conjunction with the TBA Box Office Manager, oversee/manage day-to-day operations at TBA/PICA Central including advance phone, online and in-person sales/reservations, daily income, sales and reservation reports and financial reconciliation of cash, checks and card purchases/donations, preparation of will-call tickets/passes, merchandise and membership sales, data entry and tracking of any and all financial transactions in the PICA Salesforce database, etc.
Provide exceptional customer service and information to patrons, industry colleagues, artists, volunteers and staff, trouble-shooting, as needed, in a proficient, courteous and practical manner

Main Responsibilities During TBA:

Effectively oversee, manage and lead Box Office Assistants and Volunteers, delegating appropriate tasks and ensuring the team is supported and empowered to be successful
In conjunction with the TBA Box Office Manager, continue to oversee/manage day-to-day operations at TBA/PICA Central including phone, online and in-person sales/reservations, daily income, sales and reservation reports and financial reconciliation of cash, checks and card purchases/donations, preparation of will-call tickets/passes, merchandise and membership sales, data entry and tracking of any and all financial transactions in the PICA Salesforce database, etc.
Together with the TBA Box Office Manager prepare and/or collect supplies, equipment and infrastructure needed for each performance venue on a daily basis e.g. Starting cash and cash box, laptop and charger, pens, paper and other stationary, will-call tickets, sales reports, pass/ticket reservation lists, financial reconciliation reports, audience surveys, marketing collateral, etc.
Implement, adhere to and manage all Box Office procedures, protocols and systems as outlined by TBA Box Office Manager and TBA Front of House Manager, where applicable
Ensure that all patrons are treated with respect, have a positive experience and receive excellent and efficient customer service
Troubleshoot any issues that may arise with Box Office Assistants, Volunteers, procedures and/or audiences in a professional, reasonable and solution-oriented manner
Represent PICA at assigned venues, upholding company standards
Maintain regular communication with entire Box Office team and, if applicable, TBA Front of House Staff, regarding any changes to shifts, schedules and/or any other specific information relating to patrons, sales or procedures at each performance venue
Ensure all Box Office reports and documentation are completed correctly and accurately before being returned to the TBA Box Office Manager and/or PICA Central
Complete and submit timesheets to TBA Box Office Manager in a timely manner

Main Responsibilities After TBA:

Return all Box Office materials to PICA immediately following the close of the festival
Assist Special Event + Earned Income Manager and TBA Box Office Manager with Box Office reconciliation including patron information, ticket/pass sales and income reports

Qualifications: These roles require organized, methodical and data/detail-oriented individuals who are confident in helping to implement and manage administrative and personnel systems. To be successful in these positions it is essential to have extensive experience in box office, financial reconciliation and donor management software systems such as Salesforce, Patron Manager, Tesitura and/or Spektrix. Comfort working with Mac OS or PC, Google Drive applications, and Microsoft Office, in particular Excel, is also required. The Box Office Supervisors’ will need to be reliable, self-assured and personable, familiar with box office, customer service and/or customer facing roles, preferably within the arts. The successful candidates will be able to manage small teams of Box Office Assistants and Volunteers, remain calm under pressure and multitask. Strong communication, negotiation and conflict resolution skills are strongly desired. Being able to work independently as well as part of a diverse team is essential.

To Apply: Email resume and cover letter to Sophie May Hook, Special Event + Earned Income Manager, at [email protected] by June 24, 2018. Top candidates will be contacted for interviews.

PICA is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status. PICA values perspectives, voices, and insights from people of diverse cultural backgrounds. PICA is committed to building a culturally diverse staff and we strongly encourage applications from LGBTQ and people of color candidates. Individuals with disabilities and veterans are also encouraged to apply.

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TBA:18 Front of House Supervisor

Responsible to: TBA Front of House Manager, Special Event + Earned Income Manager

Responsible for: TBA Volunteers and Patrons

Rate: $12.50 per hour

Hours: Part-time; casual hours dependent on availability, you will be expected to work flexibly around duties, including evenings and weekends

Contract: Fixed term for approximately 4 weeks from mid-August to mid-September, including training

Overview: PICA seeks to hire approximately four Front of House Supervisors to support the TBA Front of House Manager and to work in collaboration with the Special Event and Earned Income Manager as well as the TBA Box Office Staff, on all activities related to customer facing responsibilities throughout the Time-Based Art Festival (TBA), which this year runs September 6-16, 2018, to ensure exceptional customer service. These positions are responsible for small teams of volunteers who support the Front of House Supervisors in overseeing the successful running of Front of House initiatives and procedures at performance venues throughout TBA. The Front of House team is often the first point of contact that any member of the public has with our organization during the festival. Consequently, it is imperative that the Front of House and Box Office teams create a warm, welcoming and professional atmosphere for all patrons. The Front of House and Box Office Supervisors are responsible for imparting a sense of collaboration amongst their team(s) and demonstrating excellent and replicable customer service to those they work alongside.

Responsibilities include but are not limited to the following:

Main Responsibilities Prior to TBA:

Attend individual and/or group training sessions to ensure you are confident, comfortable and capable to fulfill this role
Meet with the Special Event + Earned Income Manager and TBA Front of House Manager to review Front of House procedures, protocols and systems e.g. Front of House reports, audience surveys, collecting and returning Front of House supplies and resources, etc.
Meet with the Special Event + Earned Income Manager, TBA Front of House Manager and TBA Box Office Manager to review customer experience initiatives and patron procedures e.g. Pass/ticket information, merchandise and membership sales, venue capacities, latecomers policies, Box Office/Front of House infrastructure, etc.

Main Responsibilities During TBA:

Effectively oversee, manage and lead Front of House Volunteers, delegating appropriate tasks and ensuring the team is supported and empowered to be successful
Advise the TBA Front of House Manager on potential Front of House Volunteer needs throughout the festival and assist with training of such individuals
Implement, adhere to and manage all Front of House procedures, protocols and systems as outlined by TBA Front of House Manager and the TBA Box Office Manager, where applicable
Work and communicate with TBA Production and Venue Staff to ensure performances start on-time, are following health and safety procedures and stay on schedule
Inform TBA Front of House Manager of any supplies, equipment or resource needs to ensure infrastructure functions effectively and efficiently for patron ease and staff success
In conjunction with the TBA Front of House Manager prepare and/or collect supplies, equipment and infrastructure needed for each performance venue on a daily basis e.g. Front of House reports, pens, paper and other stationary, audience surveys, marketing collateral, etc.
Ensure that all patrons are treated with respect, have a positive experience and receive excellent and efficient customer service
Troubleshoot any issues that may arise with Front of House Volunteers, procedures and/or audiences in a professional, reasonable and solution-oriented manner
Represent PICA at assigned venues, upholding company standards
Maintain regular communication with TBA Front of House Manager and, if applicable, TBA Box Office Staff, regarding any changes to shifts, schedules and/or run-of-show at each performance venue
Ensure PICA audience surveys are distributed prior to and collected after each performance before being returned to the TBA Front of House Manager and/or PICA Central
Ensure all Front of House reports and documentation are completed correctly and accurately before being returned to the TBA Front of House Manager and/or PICA Central
Complete and submit timesheets to TBA Front of House Manager in a timely manner

Main Responsibilities After TBA:
Return all Front of House materials to PICA immediately following the close of the festival
Assist Special Event + Earned Income Manager and TBA Front of House Manager with Front of House reconciliation, if needed

Qualifications: These roles require reliable, confident and flexible individuals with extensive experience in front of house, customer service and/or customer facing roles, preferably within the arts, who can manage a team of volunteers, remain calm under pressure and multitask. Strong communication, negotiation and conflict resolution skills are necessary to be successful. The Front of House Supervisors’ will need to be personable, organized and detail-oriented, helping to implement and manage administrative and personnel systems. Being able to work as part of a diverse team is essential.

To Apply: Email resume and cover letter to Sophie May Hook, Special Event + Earned Income Manager, at [email protected] by June 24, 2018. Top candidates will be contacted for interviews.

PICA is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status. PICA values perspectives, voices, and insights from people of diverse cultural backgrounds. PICA is committed to building a culturally diverse staff and we strongly encourage applications from LGBTQ and people of color candidates. Individuals with disabilities and veterans are also encouraged to apply.
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TBA:18 Front of House Manager

Responsible to: Special Event + Earned Income Manager

Responsible for: TBA Front of House Supervisors

Compensation: $5000

Hours: Part-time; approximately 20 hours per week for 8 weeks and 40 hours per week for 4 weeks, you will be expected to work flexibly around duties, including evenings and weekends
Contract: Fixed term for approximately 12 weeks from early-July to late-September

Overview: The Front of House Manager supports the Special Event and Earned Income Manager, and works in collaboration with the TBA Box Office Manager, on all activities related to customer facing responsibilities throughout the Time-Based Art Festival (TBA), which this year runs September 6-16, 2018, to ensure exceptional customer service. This position is responsible for a team of approximately eight Front of House Supervisors who oversee the successful running of Front of House initiatives and procedures at all performance venues throughout TBA. The Front of House team is often the first point of contact that any member of the public has with our organization during the festival. Consequently, it is imperative that the Front of House and Box Office teams create a warm, welcoming and professional atmosphere for all patrons. The Front of House and Box Office Managers are responsible for instilling a sense of teamwork and demonstrating excellent and replicable customer service to those who report to them.

Responsibilities include but are not limited to the following:

Main Responsibilities Prior to TBA:
Meet with the Special Event + Earned Income Manager to create, discuss and refine Front of House procedures, protocols and systems e.g. Front of House reports, collection of patron data and demographics through audience surveys, distributing and returning Front of House supplies and resources to the necessary staff and venues, etc.
Assist the Special Event + Earned Income Manager with recruitment, training and scheduling of Front of House Supervisors
Collaborate with the Special Event + Earned Income Manager and TBA Box Office Manager on customer experience initiatives and patron procedures e.g. Pass/ticket information, merchandise and membership sales, venue capacities and up-to-date sales reports, latecomers policies, Box Office/Front of House infrastructure, etc.
Communicate with the TBA Volunteer Coordinator to plan for Front of House volunteer needs throughout the festival, outlining training, point of contact, role, shift duration, rewards, dismissal, etc.
Ordering Front of House supplies, setting up necessary equipment and ensuring infrastructure functions effectively and efficiently for patron ease and staff success

Main Responsibilities During TBA:

Effectively oversee, manage and lead Front of House Supervisors, ensuring the team is supported and empowered to be successful
Implement, adhere to and manage all Front of House procedures, protocols and systems with Front of House Supervisors and the TBA Box Office team, where applicable
Coordinate and share comprehensive Front of House plans and strategies with Front of House Supervisors and the TBA Box Office Manager, where applicable
In conjunction with the TBA Box Office Manager prepare supplies, equipment and infrastructure needed for each performance venue on a daily basis e.g. Front of House reports, pens, paper and other stationary, audience surveys, marketing collateral, etc.
Ensure that all patrons are treated with respect, have a positive experience and receive excellent and efficient customer service
Troubleshoot any issues that may arise with Front of House staff, procedures and/or audiences in a professional, reasonable and solution-oriented manner
Represent PICA at assigned venues, upholding company standards
Maintain regular communication with entire Front of House team and, if applicable, TBA Box Office Staff regarding shifts, schedules and/or run-of-show at each performance venue
Ensure PICA audience surveys are distributed prior to and collected after each performance before being returned to PICA Central
Ensure all Front of House reports and documentation are completed correctly and accurately before being returned to PICA Central
Issue, collect and act as first approval on Front of House Supervisors’ timesheets

Main Responsibilities After TBA:

Return all Front of House materials to PICA immediately following the close of the festival
Assist Special Event + Earned Income Manager with Front of House report reconciliation
In conjunction with Special Event + Earned Income Manager approve and submit Front of House Supervisors’ timesheets to PICA Accounting/Payroll

Qualifications: This role requires a reliable, confident and flexible individual with extensive experience in customer service and/or customer facing roles, preferably within the arts, who can manage a team, remain calm under pressure and multitask. Strong communication, negotiation and conflict resolution skills are necessary to be successful in this position. The Front of House Manager will need to be organized, methodical and detail-oriented, helping to create, implement and manage administrative and personnel systems. Being able to work independently and as part of a diverse team is essential. Comfort working with Mac OS or PC, Google Drive applications, and Microsoft Office software is required.

To Apply: Email resume and cover letter to Sophie May Hook, Special Event + Earned Income Manager, at [email protected] by June 24, 2018. Top candidates will be contacted for interviews.

PICA is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status. PICA values perspectives, voices, and insights from people of diverse cultural backgrounds. PICA is committed to building a culturally diverse staff and we strongly encourage applications from LGBTQ and people of color candidates. Individuals with disabilities and veterans are also encouraged to apply.

INTERNSHIPS

About Interning with PICA

Are you a current student seeking professional experience with a nonprofit arts organization? Starting a new career in arts management and administration? Our interns work closely with PICA staff on all aspects of programming and operations, contributing to our small team while gaining an insider’s perspective on everything from marketing to development to curation.

We expect each intern to identify and carry out independent projects in addition to assisting staff with general duties. All interns are expected to demonstrate an appreciation for and understanding of contemporary art.

PICA internships are unpaid. Interns receive a PICA membership and free admission to programs and special events. While PICA cannot provide housing, travel, or monetary compensation for interns, we are happy to work with your educational institution to arrange for course credit.

PICA is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status. PICA values perspectives, voices, and insights from people of diverse cultural backgrounds. PICA is committed to building a culturally diverse staff and we strongly encourage applications from LGBTQ and people of color candidates. Individuals with disabilities and veterans are also encouraged to apply.

PICA’s internship program runs seasonally. For general questions, please email Roya Amirsoleymani, Director of Community Engagement, at [email protected].

PERFORMANCE PROGRAM INTERNSHIP (2 positions available)

Overview: Summer interns in Performance will assist with various aspects of performing arts administration and production for PICA’s 16th-annual Time-Based Art Festival (TBA), September 6 – 16, 2018. Performance internships emphasize research and administration, project support, and artist relations. It is recommended that interns take as much time as possible to work during the TBA Festival itself, as all summer projects and activity in advance of September will be in service of TBA. As such, this internship is ideal for those who have ample availability in September.

Responsibilities: Research and compile information on festival artists and projects; research and edit visiting artists’ guide to Portland; assist with contracting and scheduling artists’ travel and housing; source materials and/or locations for festival projects; recruit and organize local participants to work with artists on community projects; assist with welcoming, hosting, and transporting visiting national and international artists.

Qualifications: Interns must be highly organized, reliable, detail-oriented, and possess excellent written and oral communication and strong interpersonal skills. Sensitivity to and appreciation of diverse cultures, customs, and languages a must. Ability to work well in collaborative and team settings is crucial. Should be social and open, eager to converse and engage with artists, volunteers, and staff. Must be comfortable working with Mac computers; Google Drive applications; social media; Microsoft Word, Excel, and PowerPoint; and basic internet research. This internship is ideal for those with an academic background or professional interest in theatre, dance, music, film, event/festival management, and/or arts administration, and a desire to connect directly with artists from around the world.

Start Date: Flexible, ideally between late June to early July.

End Date: September 16 or later (must be able to work some hours during the TBA Festival, Sept. 8-18)

Hours: Flexible; 10-16 hours/week to start, increasing close to and during Festival

To Apply: Email a resume and cover letter to Erin Boberg Doughton, Artistic Director & Curator of Performance, at [email protected] by June 18, 2018. Select candidates will then be contacted for interviews.